1) How do I measure for a custom muzzle?
We ask for five simple measurements: snout length, snout width, pant height, head length, and neck circumference. Don’t worry if this sounds tricky, our step-by-step measurement guide makes it easy.

2) I’m unsure my measurements are correct, can you check?
Yes! We carefully check every set of measurements as part of the making process, and if something doesn’t look quite right, we’ll get in touch before we start. If you’d like peace of mind before placing an order, you’re more than welcome to send us your measurements and photos first for a quick check.

3) Will my dog be able to pant, drink, and take treats?
Absolutely. Every custom muzzle is designed to allow your dog to fully pant, drink water, and take treats comfortably when fitted and adjusted correctly.

4) My dog has a very short/flat nose (brachycephalic). Can you help?
Yes, we can often help! For short-nosed breeds, we’ll include a forehead strap to keep the muzzle securely in place. Just send us your measurements and photos and we’ll let you know the best options.

5) The fit isn’t perfect. What should I do?
Don’t worry. First, check our adjustment guide to make sure everything is fitted correctly. If things still don’t look right, get in touch in whichever way suits you best and include some photos. We’ll guide you through any tweaks, and if needed, we’ll arrange alterations or a remake.

6) Will the muzzle rub my dog’s nose or eyes?
A good fit shouldn’t cause any rubbing. If you notice marks, pause use, try adjusting the straps or position, and then contact us with photos. Most of the time a small adjustment or bit of padding is all that’s needed.

7) Are your muzzles bite-proof?
Our muzzles are designed to reduce the risk of bites in everyday situations, but they aren’t guaranteed to be completely bite-proof. This is because we use flexible, lightweight materials that balance safety with comfort. The strength and determination of each dog also makes a difference. A muzzle should always be paired with supervision, correct fit, and training. Think of it as one helpful tool in your dog’s safety toolkit, rather than a standalone solution.

8) Is a muzzle cruel?
Not at all. When introduced gradually with treats and positive reinforcement, most dogs are relaxed and happy wearing a muzzle. For many, it actually means more freedom as they can safely enjoy walks, meet new people, or visit the vet or groomer without worry. A muzzle is a kind, practical way to keep both your dog and the people around them safe.

9) How do I introduce a muzzle?
Slow and steady wins the race. Start by letting your dog sniff the muzzle and reward them with a treat. Next, touch the muzzle gently to their nose, treat again, then encourage them to place their nose inside (even for a split second) before rewarding. Build up in tiny steps, from just a few seconds of wear to longer periods, always keeping sessions short, positive, and full of praise. Over time, your dog will see the muzzle as a normal, even exciting, part of their routine.

10) Can my dog exercise in a muzzle?
Yes, provided the muzzle is fitted correctly and allows your dog to fully pant. Our custom designs are made with pant room in mind, so your dog can enjoy walks, playtime, and everyday activities safely and comfortably. We recommend avoiding strenuous exercise in hot weather, but otherwise, they’re fine in most scenarios.

11) Can I customise colours or hardware?
Yes! All of our muzzles are made from strong, waterproof Biothane, and we use stainless steel hardware as standard because it’s the most durable and reliable. Beyond that, customs are completely customisable, so go wild with your colour choices and create something that feels perfectly “you.”

12) Do you accept bulk or special project requests (rescues, clinics)?
Yes, we’re always happy to help rescues, trainers, or clinics who need multiple muzzles or specific adaptations. Just let us know what you’re looking for, how many you need, and your timeline.

13) Where are your custom muzzles made?
Every muzzle is handmade to order in the UK with love and care.

14) How long does production take?
Our current turnaround time is 7 to 10 working days once we’ve confirmed your measurements and photos. We’ll keep you updated if anything changes.

15) Do you ship internationally?
Yes, we ship worldwide. Delivery times vary depending on where you’re based and the service you choose at checkout.

16) Will I pay customs or import fees?
At checkout you’ll be able to choose whether you would like to pre-pay duties and taxes, or leave them unpaid to be settled when your parcel arrives in your country. This means you are always aware of the option that works best for you.

Whether fees apply depends on the import rules of your country. It is the customer’s responsibility to be aware of any duties or taxes that may be charged locally. If duties are not paid on arrival, the courier may return the parcel to us. Should this happen, you would need to pay the shipping fee again before we can send your order back out to you.

To help you estimate any potential duties in advance, you can use this import duty calculator for guidance.

17) Can I track my order?
Yes, as soon as your muzzle ships, you’ll receive an email with tracking details so you can follow its journey.

18) My parcel is late or missing. What should I do?
First, check your tracking link and with your local delivery office. If it still hasn’t shown up, contact us with your order number and we’ll help get it sorted.

19) What’s your policy for custom muzzles?
Because each muzzle is made just for your dog, customs are generally non-returnable. However, if your muzzle is covered by our fit guarantee, we’ll work with you to put things right.

20) What if the fit is off?
You can find information on how to adjust your muzzle here. If it's still not right, send us try-on photos and we’ll walk you through adjustments. If it still doesn’t look right, we’ll discuss alterations or a remake. Our priority is making sure your dog is safe and comfortable.

21) Do you offer a warranty?
Yes. We cover any manufacturing defects, just send us photos and your order number. Normal wear and tear, chewing, or accidental damage aren’t covered, but we’ll always do our best to advise solutions.

22) What materials do you use?
All our custom muzzles are made from Biothane, a waterproof, strong, and easy-to-clean material that’s perfect for everyday adventures. We pair it with stainless steel hardware for durability and reliability.

23) How do I clean the muzzle?
It’s easy. Wipe it down with mild soap and water, then let it air-dry away from direct heat or sunlight. Avoid harsh chemicals to keep it looking its best.

24) I’ve lost a screw from my muzzle, what should I do?
Each muzzle comes with spare screws included, so you can swap them in if one goes missing. Once you’ve made your final adjustments, it’s important to secure the screws with a drop of non-toxic super glue or thread-locking adhesive to keep them in place, otherwise they will fall out. If you've run out of screws, you can order more here.

25) How can I contact you?

You can reach us any way that works for you — through our Contact Form, by emailing hello@happymuzzleco.com, or by dropping us a message on Instagram, Facebook or TikTok. We’re always happy to help.